Connect Services and Terms of Business
About Us
Cromwell Financial Services Limited is an appointed representative (AR) of Connect IFA Ltd, also known as Connect Network, 39 Station Lane, Hornchurch, Essex RM12 6JL, who are authorised and regulated by the Financial Conduct Authority (FCA). Connect IFA Ltd’s firm reference number is 441505. Most buy to let the FCA does not regulate mortgages. You can check our details on the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
The FCA is the independent watchdog that regulates financial services. Use this disclosure document to decide if our services are right for you. It explains the service(s) we offer and how you will pay for it. Our service and permitted business include advising on and arranging mortgages and non-investment insurance products, as stated below:
Mortgage/Loan – Initial evaluation stage: No charge
● We will consider your financial circumstances and requirements then provide you with information, on the most competitive lender and product options suited to you for your property finance.
● We will provide you with an Illustration or ESIS document (European Standardised Information Sheet) to outline in writing all the features and costs associated with any mortgage or loan we recommend.
● We will arrange an initial decision in principle with the recommended lender. This means the lender confirms whether they are willing to lend subject to receipt of a satisfactory valuation and all supporting application documentation.
● If required, we will make a recommendation to you for a solicitors’ firm to facilitate the legal work required for your property purchase.
Mortgage/Loan – Application stage: £199 administration and processing fee
● We will start the process of completing the application form and collating it with any other documentation required by the lender and then submit this to them on your behalf. At this point our application fee, becomes payable to the bank account detailed below.
● We will communicate to you in a timely fashion any other supporting information the lender requires in conjunction with your application.
● We will check that the documentation you supply is consistent with the expectations and requirements of the lender.
● We will ensure the application to the lender is monitored and progressing, for example checking that valuations have been instructed and lenders are working within their published service timescales.
● We will update you fully on the progress of the application until the lender issues the formal loan offer.
Mortgage/Loan – Mortgage Offer stage: advice and success fee which will be confirmed to you in writing before proceeding. This fee is typically £400.
● We will check the loan offer to ensure it is correct. At this point our offer fee, for successfully securing you the offer from the lender, becomes payable to the bank account details.
● We will assist you, if required, with meeting any offer conditions such as arranging property insurance.
● We will liaise with your legal representative to ensure they have received a copy of the offer and assist them where required.
● We will liaise with the lender if any offer amendments are needed, for example if there is a change to the purchase price or mortgage amount required.
● We will continue to monitor and assist with your application until your purchase or refinance is successfully completed.
The mortgage offer fee quoted is for standard mortgage/loan transactions. Should more specialist requirements be needed, we will advise you in writing if a different fee scale applies before proceeding with an application.
Consent to Marketing
Connect Premier would like to keep in touch with you from time to time to keep you abreast of the market and to tell you about products and services that may be of interest to you. This includes content such as emails letting you know about new lender launches and criteria, as well as articles that will keep you abreast with market changes such as the BTL tax changes. We would like to take particular care to ensure that any marketing or promotional information we may send you is done so with your prior express permission.
Please read this in conjunction with our privacy notice, which can be found at https://connectpremier.co.uk.
If you do not indicate your agreement for us to contact you, please be aware we may be unable to provide you with details of products and/or services that may suit your needs and circumstances.
We keep in touch in the following ways:
All of the below
Phone
Email
SMS text messaging
Instant messaging (e.g. Skype, WhatsApp etc.)
Post
Terms & Conditions
Our Ethical Policy
We aim to provide the highest standard of advice and service possible. The interest of our customers is paramount to us, and to achieve this, we have designed our systems to place you at the heart of our business. In doing so, we will:
Be open, honest and transparent in the way we deal with you.
Not place our interests above yours.
Communicate clearly, promptly and without jargon.
Obtain feedback from you to help identify any improvements required.
Consent to Marketing
You have expressed your wish to receive marketing under the section Consent to Marketing. You may withdraw your consent anytime by contacting us at joe@connectpremier.co.uk or on 07810 714188.
Instruction to proceed
Please sign this document to confirm you would like to proceed with our services and agree to the Terms and Conditions in this document as well as those contained in the web links in this agreement. Where we recommend a product from a lender who wishes to deal directly with you or you choose yourself to deal directly with a lender we have recommended, our fees as detailed on page one still apply. Where speed is required, we will consider accepting your verbal instructions to proceed and in these circumstances you understand that instructing us to proceed is your acceptance of these terms and conditions.
Payment of fees
We offer you the facility to pay our fees by direct bank transfer. Please let us know if you wish to pay by an alternative method. We reserve the right to charge interest at the rate of 8% per annum for any amounts due to us which remain unpaid after the due date.
Refund of fees
Please note that fees are not refundable.
Commission disclosure
We are a credit broker and not a lender. We have access to an extensive range of lenders. Once we have assessed your needs, we will recommend a lender(s) that provides suitable products to meet your personal circumstances and requirements, though you are not obliged to take our advice or recommendation. Whichever lender we introduce you to, we will typically receive commission from them after completion of the transaction. The amount of commission we receive will be a fixed percentage of the amount you borrow from the lender. Commission paid to us may vary in amount depending on the lender and product. The lenders we work with pay commission at different rates. However, the amount of commission that we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement. For sales of non-investment insurance such as life and critical illness insurance, we are remunerated by commission from the insurance provider. Commission will normally be based on a percentage of your premium for a set period of time.
Cancellation rights
Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to you entering into a contract of protection or insurance we will provide you with specific details should this apply including: its duration, terms and conditions, practical instructions and any costs for exercising it, together with the consequences of not exercising it.
Termination
The authority to act on your behalf may be terminated at any time without penalty by either party giving 7 days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.
Force majeure
We shall not be in breach of this Agreement and we shall not incur any liability to you if there is any failure to perform our duties due to any circumstances reasonably beyond its control.
Restrictions and Legal Jurisdiction
Please be aware that the FCA does not regulate all the mortgages and property finance we are able to arrange. We are committed however to providing the same high standards even when dealing with your requirements for non-regulated products.
This agreement will be governed by and construed in accordance with the laws of England and Wales and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
What to do if you have a complaint
It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department; Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL or call: 01708 676110. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.
Are we covered by the Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. Insurance advising and arranging is covered for up to 100% of the claim, without any upper limit. Regulated Mortgage advising and arranging is covered up to a maximum limit of £85,000.
Data Protection
We take the security of Your Personal Data very seriously. Please review our Privacy Policy which can be found at https://connectpremier.co.uk/. We also recommend you view the Privacy Notice of lenders or providers we recommend to you here: https://connectbrokers.co.uk/lenderprivacy/.
Please note that phone calls may be recorded.
When you ask us to arrange a mortgage, loan or other product or service for you, we will keep in touch with you in relation to this application. We will not send general marketing to you without your explicit consent. Please see the marketing section of this document to provide consent to marketing. You may choose not to give consent, but we will still retain your data for processing as described in our Privacy Policy and to fulfil this contract.
If you have any concerns or complaints as to how we have handled Your Personal Data or you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.